Moniluxx orders has a handling time of 1 to 3 days. Once the order is processed, shipping times may take 1 to 2 weeks to arrive to our domestic customers. International delivery times vary due to customs.
Please note: Due to the current pandemic, shipping and delivery times are affected and delayed. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Occasionally orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
Moniluxx does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
We appreciate your patience during this time.
Once a package leaves our suppliers warehouse, we are not responsible for lost or stolen packages.
If your package shows delivered, but you have not received it please reach out to the delivery service of record included in your tracking information. Due to privacy concerns, Moniluxx cannot reach out to the delivery servicer on behalf of the customer.
If you are not 100% satisfied with our products, you may return it within 7 days of purchase for a refund. After 7 days, we will consider any items for return that are defective due to materials or craftsmanship.
Moniluxx requires proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
Please include a copy of your proof of purchase along with the reason for your wish to return or exchange the purchase, in an email to email@example.com. We will reimburse the original purchase price to either your original method of payment or as a merchandise credit. Moniluxx reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Moniluxx also reserves the right to decline returns or exchanges not made within the 7-day period.
When accompanied by the original or gift receipt and in its original packaging regularly priced merchandise can be refunded within 7 days of receiving. Return shipping fees will apply. Delivery fees are non-refundable. Clearance items are non-returnable. Moniluxx reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Moniluxx also reserves the right to decline returns or exchanges not made within the 7-day period.
If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at firstname.lastname@example.org. We will ask for photos to determine the best course of action. All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted. Moniluxx reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Moniluxx also reserves the right to decline returns or exchanges not made within the 7-day period.
Imperfect Sales and Clearance Merchandise
We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.
How To Make A Return:
- If you would like to make a return, please reach out to Moniluxx Customer Service at email@example.com to verify return eligibility before sending pieces back.
- If you wish to make a return, please indicate the following: reason for return, order number, and product description.
- Please note that a restocking fee of 10% of the order total will be applied on all returns
- Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
- Eligible returns will receive a refund.
Mail package to:
Attn: Return Center
1250 Scenic Hwy S
Lawrenceville, GA 30045
Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected. If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.
- Imperfect Items
- Clearance Items
- Custom Orders
CREDITS TO YOUR CHARGE CARD
Credit Card refunds will only be credited to the credit card or account used on the original purchase. It will take up to 14 days from the date Moniluxx has received your return for your account to be credited.
Problem? Let us help.
In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at customerservice@Moniluxx.com. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted